The sad reality of “quality” today: How innovation and growth creates waste and inefficiencies

The sad reality of “quality” today: How innovation and growth creates waste and inefficiencies

In the late 1970s, “quality” began to evolve from its historically “Neanderthal” passive inspection approach to its current “Cro-Magnon,” more pro-active, project-based approach “bolted-on” to the current operational status quo.  Joseph Juran was a pioneer in such efforts. Various subsequent adaptations such as Six Sigma and Lean evolved it further; but, over time, it has…