Performance management (PM) is the process of ensuring that a set of activities and outputs meets an organization’s goals in an effective and efficient manner. Performance management can focus on the performance of an organization, a department, an employee, or the processes in place to manage particular tasks.
According to the Economist, there can be few better places to talk about complexity than Vienna. In the capital of the most complicated political organisation ever to exist, hundreds of management enthusiasts converged recently to debate the subject of complexity. In their discussions, they were preoccupied with two points: that business is more complicated than ever before;…
Customer Focus – probably the most over-used, misunderstood phrase in business today. We hear it everywhere… every company is customer focused, every company prides itself on having the highest ratings in customer satisfaction. More than ever before, companies are spending millions on achieving higher customer ratings. And yet, Customers are ‘churning’ from one type of…
A recent report by CoreNet Global surveyed 100 firms regarding space utilization offers revealed that utilization rates range from 45-65%. This means that at any moment on average, 55% of the existing office space is vacant. Clearly, there is an opportunity to increase shareholder value. The lack of synergy that exists between corporate governance and financial performance…
I enjoy guest lecturing at University. In fact, it is one of my most favourite things I do. I believe what I enjoy most is the optimism and energy of the students. They are far too young in their careers to have been tarnished by the pragmatism, and even cynicism, of “real life” – or…
At a recent Gov 2.0 Summit, Ellen Miller, a recipient of prestigious technology accolades and an advocate for Open Government who promotes the use of technology to increase transparency, said that the data in the USASpending.gov dashboard “is almost useless”. Miller stated that some numbers on this dashboard are “over reporting, under reporting, and not reporting”*,…
Each of us belongs to a community, or network. In fact, each of us belongs to a great many different networks – with each network being defined by some kernel at its core. These kernels may be physical, ideological, geographical, genetic, religious, or one of countless other characteristics that might define who we are and to…
