The collected Body Of Knowledge of the Operational Excellence Society.
We started our discussion on Customer Focus last month with a general discussion about what it means to be ‘customer focused’, and how this term is overused and misunderstood in business. Everyone claims to be ‘customer focused’, yet customer loyalty is at its lowest point in years, complaints are higher than ever before, and almost…
As Continuous Improvement practitioners, it is natural (even a passion) to always seek ways to improve ourselves and the value we drive to our colleagues and the companies for which we work. During our quest for this personal and professional development, sometimes we know precisely which areas we wish to improve our skillsets and where…
You’ve heard it again and again: manufacturing is dead in America. What once made us a great nation has either moved offshore or rusted away. And with that wide-ranging loss in productive capacity, our national economy began its long, painful, sad descent… At least it seemed that way to a lot of folks. In reality,…
Eighty percent of all change initiatives fail. As you might imagine, that is a shocking statistic for those responsible for investing in change initiatives. So what works? Companies of any size can reap the rewards of a fighter pilot’s Culture of Performance by driving a culture focused on performance, execution and excellence. A rapidly changing…
Reuters reports on the newly found fracking culture war – which is now making its way to Hollywood. As for not so long ago, fracking was a technical term little known beyond the energy industry. But according to Reuters, now it’s coming to Hollywood in the face of the fierce battle between environmentalists and oil…
This article by the Economist dives deep into the ever-growing problem of obesity in America. As a well know fact, two-thirds of American adults are overweight as is defined as having a body mass index of 25 or more. If current trends continue, by 2030 nearly half of American adults could be obese. While Americans…
