The collected Body Of Knowledge of the Operational Excellence Society.
I wrote the first version of this article two years ago and offered an updated version last year. I have had a great many people remark to me that it has helped them a great deal (which is the point, I guess.) I have also had several people give me some new ideas and, of course, I have had…
Eliminate the Unessential, Streamline the Essential, & Invest in the Valued. An efficient experience is a win-win-win. It is a win for the customers when an efficient experience delights them. It is a win for the front-line employees, who are supported by competent processes and systems, and engage in more positive encounters with happy customers….
We often hear about “one version of the truth”—the one source for operating data that everyone in a company agrees is the real, trusted number with which to plan and measure performance. Without this definitive information, people spend a lot of time arguing about the validity of numbers, the impact of a challenge or opportunity, and…
The Economist takes us back in history to a defining moment in time known as the “Cambrian explosion” – something amazing that happened 540M years ago. At that moment, life forms began to multiply, leading to everything we now know constitutes the universe we live in. A striking analogy is made here by the Economist…
In Reuters market news, the Federal Reserve is in the spotlight. According to Reuters, the Federal Reserve may scrap international measures aimed at assessing bank health – in favor of imposing its own rules. As a consequence, the transition is frustrating bankers who have spent billions retooling their books to meet global standards. Moreover, Fed officials…
The Economist reports on the next level in the marvellous world of 3D printing: Bio-printing. Yes, building actual living tissue with a 3D printer is becoming a new business. However, making whole organs for the purpose of transplants remains elusive. How does bio-printing work, and how is it even possible? The Economist takes a closer…
