Operational Excellence is a state of readiness that is attained as the efforts throughout the organization reach a state of alignment for achieving its strategies; and where the corporate culture is committed to the continuous and deliberate improvement of company performance AND the circumstances of those who work there – to pursue ‘Operational Excellence by Design‘, and not by coincidence.
Joseph F Paris Jr; Founder
The Outliers Inn; Business Diet Fad
Welcome to Episode 22 of The Outliers Inn – Business Diet Fad Topic: Our guest this week is Gem Holmes, no longer a hidden “Gem” but a public speaker and organisational change leader, who shares a love of Primitivo with JP and a change leader in Northgate plc. A natural born leader with a drive to deliver ‘excellence’. …
What’s the Bottom Line for Customer Experience? Can the Investment Pay Back?
More than a ‘Happy’ Meal! I recently ordered food via the drive thru at a local fast food restaurant. Though I don’t go there often, it’s not the first time I’ve ordered at this restaurant’s drive thru – or at many others for that matter. But this time, it was different. I thought to myself, “Is this just…
How metrics can drive bad behavior?
Abstract: We all establish once in a year the objectives for our employees in order to improve the overall company results continuously. Therefore metrics are identified which are measured during the year and which tell us how well our employees have been performing. However how sure are we that the overall company results are really…
The Outliers Inn; Game Theory
Welcome to Episode 12 of The Outliers Inn podcast: Game Theory Topic: It’s all fun and games until… you hit a Nash equilibrium. JP and Antlerboy explore the games people (and organisations) play, going from Stratego to politics to framing, re-framing, and how to challenge the rules of the game. If that sounds a little dry, wait…
Lean Management Journal – “Employee Consideration is Key” by Joseph Paris
“Employee Consideration is Key” by Joseph Paris & Continued Support of the Operational Excellence Society – Published in Lean Management Journal in March 2012. Download PDF
How to Change People
The one question I am asked more frequently than any other is, “How can you get people to change?” Many managers and business owners I talk to seem to be stumped by this question. They feel that people often resist change in order to keep things status quo, which is often motivated by fear of change. While…
