2021-Feb; Trust Me, I’m an Engineer
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RPT-INSIGHT-Mario Draghi’s German problem
Reuters reports on Mario Draghi’s German problem: In early October, European Central Bank board member Benoit Coeure paid a discreet visit to the Chancellery in Berlin to express concerns about rising criticism of the bank from German politicians. Coeure, one of ECB President Mario Draghi’s closest allies in Frankfurt, hoped for reassurances that the bank bashing would stop. But…
The Peter Principle & Dunning-Kruger Effect: A man’s gotta know his limitations.
This article is a last of a series about a turn-around engagement I had in 2021. Come along for a real life business story of The Peter Principle and/or The Dunning-Kruger Effect in action. The story goes like this… From the outside, even on the surface, the company looked successful. But by the time I…
Return as a muscle: How lessons from COVID-19 can shape a robust operating model for hybrid and beyond
New research shows how resilient organizations thrived through the pandemic. Here’s how to use those lessons to craft a better approach to how work gets done across time (real and asynchronous) and space (digital and physical). In May 2020, we published an article arguing that the return to the workplace was a new muscle that organizations…
Want to Make a Process Improvement Plan Stick? Focus on the People.
So many process improvement plans are dead on arrival. It’s almost like online dating; companies spend millions developing the perfect picture and profile, and yet when the plan meets the actual process, both sides are disappointed. What happens? People happen. Processes don’t change by themselves; the people at every step in the process need to…
Compete on price, go out of business.
I spend a lot of time in the world of “Continuous Improvement”. I speak on the subject at Conferences and Universities around the world. I write articles about it. I am even on the Editorial Board of the Lean Management Journal. So I guess that I spend more than just time, I am thoroughly invested…
Human Communication in the Digital Workspace
The effects of the global pandemic have been transformative on a scale and in a way not seen in most people’s lifetimes. Perhaps the most dramatic transformation is how quickly society, as a whole, has moved from engaging in close proximity to one another to being more distant; heavily relying on telephony and digitalization in…