Harvard Business Review
Thought Food Body of Knowledge

The Secret to Leading Organizational Change Is Empathy

This article reveals the major changes that will affect every aspect of how a particular firm operates — from the services it offers to the structure of the organization.  As told from the perspective of a CEO and her executive team, the author asks them to think through their communication plan, and what was asked in particular, was not about the change itself, but about how the employees might feel about what’s ahead. In conclusion, it reveals the immense power that stronger interpersonal relations built on empathy can have on the organization capacity of an organization.

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