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The next-generation operating model for the digital world

McKinsey & Company means that in order for companies to be more agile & effective, quicker to react, deliver great customer experiences, take advantage of new technologies to cut costs, improve quality and transparency, and build value – they need to commit to a next-generation operating model. This operating model is a new way of running the organization that combines digital technologies and operations capabilities in an integrated, well-sequenced way. This article takes a detailed look at each element of the model and the necessary shifts to be made…

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