Creating a Culture of Continuous Improvement

Creating a Culture of Continuous Improvement
June 24, 2019 HBR.org
culture

HBR means that a number of health systems have scored impressive gains in improving outcomes and patient satisfaction and lower costs by applying the Toyota Production System (TPS) to redesign “lean” clinical and administrative processes, eliminating waste and boosting quality. But in all too many cases, when the leader who championed TPS left his or her organization, these efforts began slipping…

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