State of Readiness: David Mackey; Senior Manager, AbbVie

State of Readiness: David Mackey; Senior Manager, AbbVie

I invite David Mackey is a senior manager at AbbVie presently responsible for the implementation of the SAP “procure to pay” processes at AbbVie. Previously, he was the Director of Operational Excellence at Pharmacyclics (a subsidiary of AbbVie). In addition to AbbVie, he has had senior leadership roles at Genentech and Roche. We start the…

On building a plane while flying it

On building a plane while flying it

“Building a plane while flying it” or some variation has been used to describe situations in education (2011), education (2016). education (2017), health care, medicine, ride-hailing startups, business strategy, even fluffier business stories, and…this. And long before earning broad criticism for its use in tech, the phrase was vividly illustrated in an ad for Electronic Data Systems (EDS) that has since been appropriated for all…

Return as a muscle: How lessons from COVID-19 can shape a robust operating model for hybrid and beyond

Return as a muscle: How lessons from COVID-19 can shape a robust operating model for hybrid and beyond

New research shows how resilient organizations thrived through the pandemic. Here’s how to use those lessons to craft a better approach to how work gets done across time (real and asynchronous) and space (digital and physical). In May 2020, we published an article arguing that the return to the workplace was a new muscle that organizations…

Mediocrity is out; now is the time for Excellence!

Mediocrity is out; now is the time for Excellence!

Business Excellence: why being good is no longer good enough. Managers who want to assert their company or their business unit with a quality-focused strategy in the ultra-competitive and complex markets of the 21st century’s digital age can no longer avoid Business Excellence. What does Business Excellence mean?Derived “excellence” for extraordinary, excellent quality of things,…