Operational Excellence by Design eNewsletter – November 2017


Issue: 2017-11
November 2017

Founder’s Corner
So, you want to write a book…

by Joseph Paris


My book, ”
State of Readiness“, was published in May this year (2017).  And it’s been almost six months since I have written a fresh article.  It’s not been for a lack of topics.  In fact, I have several topics in the queue for articles I want to write.  But, publishing a book took a lot of effort and I found myself exhausted from writing.  So, I put my pen, typewriter, word-processor on the shelf for a while until I could regain my strength.
Many people have commended me on this accomplishment  (thank you all).  But there have also been many people who shared with me their desire to write a book.  So I figured my first, post-publishing, article should be about the process of writing and publishing a book.  In Operational Excellence terms; to envision your future state, assess your present state, how to prepare for your journey, considerations for the journey, and the journey itself.  The intent is that you won’t have to pay as much tuition to the University of Publishing as I did.


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Featured Events

State of Readiness Online Masterclasses

January 22 – February 12, 2018
We invite you all to attend the State of Readiness On-Line Masterclass that Joseph Paris is conducting for Europe and the Americas. Based on his recently released and highly acclaimed book, “State of Readiness” (May 2017), it is the same highly regarded Masterclass that he has delivered at Universities, Symposia, and to individual companies over the last several months…
We believe you will find the content of particular relevance to you and your endeavors and an excellent use of your time.
Click on your appropriate timezone for more information and registration:




The Business Transformation & Operational Excellence World Summit 
March 19, 2017 – March 23 | Orlando, Florida

Join us at
The Business Transformation & Operational Excellence World Summit (BTOES18): The largest gathering of progressive leadership-level executives within Business Transformation & Operational Excellence. 
Be sure to use code: OPEXSOC upon registration to receive 40% discount!



Measuring and managing patient


“The greatest wealth is health” (Virgil, Ancient Roman poet). There is nothing more important than taking care of ourselves and each other. However, focusing a health system on the appropriate goals in a complex political and social environment requires investment in the right combination of time, money, intellect, and creativity.

Government agencies are bringing pressure on healthcare providers, vendors, and insurance companies. For decades, our health system has been revenue driven, often with somewhat irrational pricing. Healthcare leaders must now pay closer attention to the middle line – costs – not just the top line (revenues) when working to improve the bottom line (profits)…

By Gary Cokins


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Thought Food






The Complete List of Sales Interview Questions and Answers

Have you ever “Nailed it!” when interviewing for a sales position? All the stars aligned. Your answers were spot on, and the rapport was effortless. Isn’t that the best feeling?! How do you usually feel when interviewing for a sales position?


Excited? Nervous? Confident? Uncertain? Driven? All of the above?


Regardless, there are concrete ways that you can raise the bar on your interviewing skills by becoming aware of the questions you will be asked, and some effective ways to answer them…

By Joy Baldridge


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Trust me…


Connect with us…

The Outliers Inn Podcast

Topic: We were pleased to have Dino Marsili speak to us at today’s Episode #24 of the Outliers Inn. Dino is a Certified Master Black Belt at Cisco Systems. In fact, he is the first ever Cisco Certified Master Black Belt. His predecessors are all recognized Master Black Belts from other companies. It took Dino just under 18 months to complete the Master Black Belt certification journey. Dino shared his experience over the years. He graduated as a Chemical / Petroleum Engineer and worked 19 years as a Chemical and Petroleum Engineer for Chevron Corporation. His quality journey started about halfway through that tenure when he became the ISO 9000 Coordinator at one of Chevron’s major chemical plants. His Six Sigma journey began in 2001 when he left Chevron for Sun Microsystems. He became certified as Green and Black Belt at Sun. After 8 years and being acquired by Oracle, Dino moved on to his current role at Cisco. The conversation centered on the success of Dino’s Six Sigma Program at Cisco. Now considered a mature and well-recognized program, Dino is still pitted with challenges. Check out the discussions about the Hegelian Dialectic, Mount Stupid, and how Dino plans to beat the trend.

   Calendar of Events



9 Useful negotiation tips

OpEx Vault

       Conflict and                Consensus


Arguing and debate (I don’t generally feel there is a difference – except, perhaps, that a debate consists of a series of arguments) goes back to the beginning of the ages, probably starting at the very moment mankind was able to communicate.  One of the most famous early debaters was
Socrates, a philosopher from
Ancient Greece who lived around 400-BC in
Athens.Socrates became famous for the manner in which he engaged in a debate; by asking open-ended questions of his opponent in order to stimulate critical thinking and to make an idea more clear by eliminating contradictions and conflicts – stripping away all of the distractions – until only the “truth” (whatever that means) remains.  This method ultimately became known as the ”
Socratic Method“.


Professional Organizations
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 Contact the Editor


Thank you for being a valued reader. Please feel free to contact me if you have any questions or comments related to this publication – or if you might be 
interested in submitting an article
 for consideration in our eNewsletter.


Gretchen Lubbe – Editor

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