“Operational Excellence is a state of readiness that is attained as the efforts throughout the organization reach a state of alignment for achieving its strategies; and where the corporate culture is committed to the continuous and deliberate improvement of company performance AND the circumstances of those who work there – to pursue ‘Operational Excellence by Design‘, and not by coincidence.” -Joseph F Paris Jr; Chairman, XONITEK® Group of Companies
You Only Get One Opportunity to Make a First Impression
By Joseph Paris; Chairman, XONITEK Group of Companies
Imagine this scenario: An upstart high-tech firm in Silicon Valley has an idea for an offering which promises to transform the lives of tens of millions of people across the United States. It has adequate funding and an abundance of time for product design and development leading-up to its launch.
To be sure, there are a large number of people who are suspicious and cynical. Some people believe the offering is over-hyped. Some believe that it simply won’t work. Some believe it is runs counter to legacy, nostalgia and tradition. Some believe that it will benefit few and harm many. And some believe that the status-quo is satisfactory, so why change it? But most have a “wait and see” attitude.
On the day of the big launch, the offering fails miserably. The problems range from not being able to access the system at all, to system failures when trying to place the order, to errors in the logic embedded in the ordering system (with those forced to give inaccurate information just to proceed to the next step of the ordering system). Only single-digit percentages of those who want to buy the offering are successful in placing an order. Even those who are successful spend half the day just trying to place their order.
The company admits the launch was an abysmal failure – but promises the “glitches” will be fixed (they just don’t know when). What would be the impact on the company?
How Do You Drive Transformation in Your Organization?
By Anne Ponton
Are you a Program Manager or a Project Manager? Probably a little bit of both… Program sounds bigger, and people with more experience even call themselves Program
Yes, it matters. And the difference results in the tangible impact one is able to make when driving transformation in an organization. Being a true change agent requires both program and project management skills. Why? Simply because making an impact – measurable, tangible, real – requires being able to organize of change, programs that are then decomposed in lists of projects.
Performance Metrics – Their Content & Structure can have a Major Impact on the Results Achieved
By Marty Preuss
Metrics – just something to track results? With today’s commonly available technology they can become much more; powerful tools to unite your teams and keep everyone focused on the next steps towards improvement. High Impact Metrics, created with the combination of Microsoft Excel & SharePoint, ensure your teams see, understand and act on their data. Technology isn’t the hurdle; it’s the thinking and analysis. When properly structured, it’s obvious to each team where they should be focused and “peer-pressure” accountability is created with organization-wide visibility.
You are getting this eNewsletter because; you subscribed, are a member of one of the internet communities managed by XONITEK, or met someone from XONITEK. Please feel free to contact me if you have any questions or comments related to this publication – or if you might be interested in submitting an article for consideration in the eNewsletter.