2013-Feb: Operational Excellence by Design eNewsletter

Featured Articles:

  • Training & Education – What is the correct value for you?
  • Continuous Improvement: A Fighter Pilot’s Culture of High Performance
  • Customer Focused Continuous Improvement – Beyond Words “Customer Need”

Operational Excellence by DesignSM 

Issue: 2February 2013

Operational Excellence is when the efforts throughout the organization are in a state of alignment for achieving its strategies and where the corporate culture is committed to the continuous and deliberate improvement of company performance AND the circumstances of those who work there –  to pursue ‘Operational Excellence by Design‘ and not by coincidence.”
-Joseph F Paris Jr; Chairman, XONITEK® Group of Companies


Biography        Linked-In        Blog        Executive-Team 


Training & Education – What is the correct value for you?
By Joseph Paris; Chairman, XONITEK Group of Companies
As Continuous Improvement practitioners, it is natural (even a passion) to always seek ways to improve ourselves and the value we drive to our colleagues and the companies for which we work.  During our quest for this personal and professional development, sometimes we know precisely which areas we wish to improve our skillsets and where we need to concentrate our efforts, and sometimes we seek to satisfy a curiosity of some subject matter.

Once we decide on what we wish to learn, we need to decide on what level of knowledge and competency we wish to possess at the conclusion of our being taught and, most importantly, we need to ensure that the method we select for conveying of that knowledge and competency to us will yield those expected results.  Therefore, during this evaluation process, we must always remember the following corollarythe level of effort required is directly proportional to the depth of the knowledge and competency acquired.

Click here for full article…


Continuous Improvement: A Fighter Pilot’s Culture of High Performance

By Carey “Vixen” Lohrenz

Eighty percent of all change initiatives fail.  As you might imagine, that is a shocking statistic for those responsible for investing in change initiatives. So what works?  Companies of any size can reap the rewards of a fighter pilot’s Culture of Performance by driving a culture focused on performance, execution and excellence. A rapidly changing environment isn’t a phenomenon that only fighter pilots face.

With increasing health, energy, and education costs combined with increasing global competition, developing a strong Culture of Performance is essential for all organizations. Sticking to proven Continuous Improvement processes, combined with developing Leadership skills and High Performing Team behaviors, will allow you to concurrently satisfy customer requirements while maintaining sustainable growth, and profitable financial margins ensuring your current and future organizational long-term health.

Click here for full article…

Customer Focused Continuous Improvement – Beyond Words: Part 2 “Customer Need”

By Frederick S. Buchman

We started our discussion on Customer Focus last month with a general discussion about what it means to be ‘customer focused’, and how this term is overused and misunderstood in business.  Everyone claims to be ‘customer focused’, yet customer loyalty is at its lowest point in years, complaints are higher than ever before, and almost everything we buy today comes with extended warrantees, or extended service contracts for “only a little more”.   

To get at real customer focus, we need to get at what and why a customer does what they do. In the end-to-end framework, that starts when he or she decides they need something and concludes when they get exactly what they need, when they needed it. The customer should feel that they paid the best price for the best quality.  They should want to recommend that product to everyone they meet.

Click here for full article…

Click here for Part 1


The Lighter-Side…
(click on picture to enlarge)

Contact the Editor

You are getting this eNewsletter because; you subscribed, are a member of one of the internet communities managed by XONITEK, or met someone from XONITEK.  Please feel free to contact me if you have any questions or comments related to this publication – or if you might be interested in submitting an article for consideration in the eNewsletter.
Trinity DeMars – Editor & Director of Operations 



Featured Events

Webinar: Improving Improvement – Applying PDCA & A3 to People Development
February 15th, 2013 2:00PM EDT

  Join Jim Baran, a recognized expert with over 30 years’ experience in career development, as he unveils a revolutionary methodology to unlock the power of Continuous Improvement techniques toward the development of effective, high-impact team members.

Operational Excellence Society

Click to Join!

Click here for February Meetings

 Call for Speakers! If interested in a location near you, email Trinity DeMars.

OpEx Discussion


Thought Food

Andy Puddicombe: All it takes is 10 mindful minutes 


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Davos Man and his Defects

 Has Apple Peaked?

Here, There & Everywhere


Yuengling Beer Billionaire Beats Sam Adams in Craft Size


In the News

Lean Management Journal



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