Many times, regardless of how well we plan, some things just fail. Maybe it’s a webinar or a meeting presentation that was well prepared for, but suffered technical difficulty; maybe a savings plan losing nearly half of its value in today’s recession. These challenging situations define our days, but our responses to them determine our…
When was the last time you created a Pareto chart manually? For those of you not familiar with a “Pareto ” chart, it is simply a bar chart that organizes the categories from highest-to-lowest in frequency of occurrence. Pareto charts are useful when “issues” outnumber the resources available to solve them; obviously, you would want to put the resources on…
An important aspect of total quality is the identification and control of all the sources of variation so that processes produce essentially the same result again and again. At a glance, a histogram is a tool that allows you to understand a variation that exists in a process. Although the histogram is essentially a bar…
XONITEK-US and XONITEK-UK recently hosted an Operational Excellence Summit in Amsterdam, the Netherlands. If you have ever been to Amsterdam, you will know there are distinct cultural differences which are quite obvious if you are from New York – even from a pre-Giuliani New York. From each place I visit, I’ve always liked to acquire…
The boys go INTERNET ONLY on this show where we talk about customer satisfaction and the KANO Model. We will kick around TWSEAS and Combat Town, as well. CALL-INs WELCOME!! Click here to listen. From Business Battlefield: The Ready Room with Boom and Grunt Business LEADERSHIP, TEAMWORK, COMMUNICATION and EXECUTION: from the perspective of Marine Fighter…
Boom, PLinc and Google debrief the past four weeks of the ENTREPRENEUR Series. Also- HUMVEE is really HMMWV. Did you know that? Click here to listen. From Business Battlefield: The Ready Room with Boom and Grunt Business LEADERSHIP, TEAMWORK, COMMUNICATION and EXECUTION: from the perspective of Marine Fighter Pilots
