2022-Jun; Trust Me, I’m an Engineer
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Turnarounds; Customer experience real unicorn
We all remember poor customer experience, and we are not afraid to share the poor experiences we have had with others – perhaps even going out of our way to share using social media as the medium for our opinions? How many times have we read bad reviews on hotels or restaurants as compared to…
From “Metric” to “Magnificent”!
How to move from simply measuring customer satisfaction to taking action that drives growth. Many companies measure and report the purported satisfaction or loyalty of their customers. However, the ‘metric’ is just the introduction to the many stories your customers have to tell. The real power is inside these stories and what you do with them…
Ready, Fire, Aim!
There is a saying, rather a curse; “May you live in interesting times”. It is a curse because interesting times are times that are full of Volatility, Uncertainty, Complexity, and Ambiguity; interesting times are VUCA times; disruptive, chaotic, and transformative. Whereas life in uninteresting times is predicable, rote, even boring. We are living in interesting…
Covid-19 is foisting changes on business that could be beneficial
The world has been turned on its head thanks to COVID19 and as with most negative things, such as wars and other pandemics, there is generally a hidden benefit that appears once the crisis is over. The fallout from the Coronavirus is already beginning to demonstrate new ways of working and bringing about changes to…
China backlog, rising dwell times pose threat to Port of Los Angeles rebound
The issues loom as cargo volumes are rising at the port, with more imports on the way. LOS ANGELES — Rail issues, rising container dwell times and a backlog of ships in China pose threats to continuing supply chain improvements at the Port of Los Angeles. Still, port and union leaders expressed confidence on Tuesday…