3 Mistakes Change Leaders Make, Plus Essential Strategies to Avoid Them
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3 Mistakes Change Leaders Make, Plus Essential Strategies to Avoid Them

Mistake 1: Leaders fail to prepare themselves for change I bet there’s not one person reading this article who is not experiencing some kind of change, whether in your work or personal life.  Regardless of the type of change, you’re often in the position of leading others through the change.  Your role involves helping others…

Follow the 5% / 75% Rule
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Follow the 5% / 75% Rule

For years, Jason has been an avid exerciser.  Running and weight lifting frequent his routine. With such an active exercise regimen, energizing music is definitely required.  A few years back, those clunky, skip-prone CD walkmans were the newest craze, but they just didn’t cut it for exercise!

5 Myths Every Business Must Avoid in order to Survive
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5 Myths Every Business Must Avoid in order to Survive

Recession Plagued At a recent stockholder’s meeting, the Vice President of Sales for a global manufacturer reported, “The economy has been tough on our industry.  Sales volumes significantly declined and have not nearly returned to pre-recession levels.  The company has laid off employees, cut expenses and, unfortunately, has had to cut price to remain competitive.  Competitors have cut price…

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From “Metric” to “Magnificent”!

How to move from simply measuring customer satisfaction to taking action that drives growth. Many companies measure and report the purported satisfaction or loyalty of their customers. However, the ‘metric’ is just the introduction to the many stories your customers have to tell. The real power is inside these stories and what you do with them…