The sad reality of “quality” today: How innovation and growth creates waste and inefficiencies
Body of Knowledge

The sad reality of “quality” today: How innovation and growth creates waste and inefficiencies

In the late 1970s, “quality” began to evolve from its historically “Neanderthal” passive inspection approach to its current “Cro-Magnon,” more pro-active, project-based approach “bolted-on” to the current operational status quo.  Joseph Juran was a pioneer in such efforts. Various subsequent adaptations such as Six Sigma and Lean evolved it further; but, over time, it has…

All the Ways Hiring Algorithms Can Introduce Bias
Thought Food

All the Ways Hiring Algorithms Can Introduce Bias

In today’s age, the question comes to fore: Do hiring algorithms prevent bias, or amplify it? This fundamental question has emerged as a point of tension between the technology’s proponents and its skeptics, but arriving at the answer is more complicated than it appears. HBR means that hiring is rarely a single decision, but rather…

Using Algorithms to Understand the Biases in Your Organization
Thought Food

Using Algorithms to Understand the Biases in Your Organization

Algorithms have taken a lot of heat recently for producing biased decisions. People are outraged over a recruiting algorithm Amazon developed that overlooked female job applicants. Likewise, they are outraged over predictive policing and predictive sentencing that disproportionately penalize people of color. Importantly, race and gender were not included as inputs into any of these algorithms. Should we be outraged…