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Operational Excellence by Design eNewsletter – November 2018
-Issue: 2018-11 November 2018 Message from the Founder “People don’t notice whether it’s winter or…
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Get Things Done With Smaller Teams
-An important executive goal in most large companies is to improve efficiency and effectiveness. With top-line revenue growth elusive in…
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The Upside of Conflict
-The Standard Social Innovation Review means that too many organizations ignore or avoid addressing internal conflict, and that a healthy…
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Reinventing Customer Service
-HBR reckons that any big company, and few departments will be as instantly recognizable as customer service. The call center…
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The Business Value of Design
-According to McKinsey & Co, we certainly all know examples of bad product and service design. The USB plug (always lucky…
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Productivity Management: An Essential Capability for Maximizing the Value of Operational Excellence
-Operational Excellence (OpEx) is a term that embodies many things that CEOs seek to achieve, such as consistent strategy execution,…
