BEN NICHOLSON – BANKING & FINANCIAL SERVICES OPERATIONAL EXCELLENCE

BEN NICHOLSON – BANKING & FINANCIAL SERVICES OPERATIONAL EXCELLENCE

Ben Nicholson is an experienced Operational Excellence, Continuous Improvement and Process Re-engineering leader within financial services. He has led major projects in a number of the world’s major banks resulting in change and process improvement. In this exclusive interview for the BTN, Ben shares his views regarding changes within operational excellence, the use of continuous…

The Outliers Inn; Operational Improvement

The Outliers Inn; Operational Improvement

Welcome to Episode 21 of the Outliers Inn – Operational Improvement – Is it a Waste of Time? Topic: The guest for this episode is Russell Gundry, who tries to argue with Antlerboy and JP that Operational Excellence is all wrong. The trouble is they end up agreeing, mostly. We discuss how operational excellence can be misguided…